Exchange & returns policy

A size that doesn't fit as expected? We want you to love every piece: get in touch and we'll find a solution together.

Conditions

You have 5 days after receiving your order to request an exchange or a return. The item must:

• not have been worn (other than tried on), washed or altered;
• be in perfect condition, with its original tags.

Non-exchangeable items

For hygiene reasons, the following can be neither exchanged nor returned:

• unpacked pyjamas and nightwear;
• items altered or customised at your request;
• sale items, unless they have a manufacturing defect.

How to exchange an item

• Message us on WhatsApp with your name, the item and the reason (size, colour…).
• We tell you how to send the item back.
• Once received and checked, we send you the new size or another item of your choice.

If the new item costs more, you pay the difference on delivery. If it costs less, we offer you a credit note or refund the difference.

Defective item

If you receive an item with a manufacturing defect, contact us within 48 hours with photos: we cover the exchange or refund, including return costs.

The courier does not issue refunds. Approved refunds are made by bank transfer once the item has been collected and checked.